Website privacy policy
At Carling Dental we are committed to safeguarding patient privacy and the privacy of visitors to our website. This Privacy Policy outlines how Carling Dental Practice uses and protects the information you give us when you use this website.
Key details
If you provide information when using this website, it will only be used in the ways described in this Privacy Policy.
This Policy is updated from time to time. The latest version is published on this page.
This website Privacy Policy was last updated on 30/01/23
If you have any questions about this policy, please email us or write to us.
Introduction
We are committed to safeguarding the privacy of our website visitors. We gather and use patient information in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them online.
Website Forms
Forms on this website collect personal data that you submit, which will be emailed with the intent to store that data on industry standard UK email hosting and practice management records for the purpose of providing you with a service.
General Data Protection Regulation (GDPR) (EU) 2016/679
Our practice is Notified with the Information Commissioner's Office (ICO).
Our Data Controller can be contacted at our practice address or by telephoning our practice with any questions you may have or details concerning the protection of your personal data.
Patient Records
Our Practice is Registered with the Care Quality Commission (CQC). Details of our Registration can be seen at www.cqc.org.uk. Our practice has to comply with the CQC data protection policy for Patient Records both offline and online.
What data do we collect?
Carling Dental may collect your data in a variety of ways on this website. Our lawful basis for processing your data will be your explicit consent to us to do so - We may store this data indefinitely.
We may collect the following data:
Contact information including your email address
Demographic information, such as postcode, preferences and interests
Website usage data
Other information relevant to patient enquiries
How do we collect your data?
You directly provide Carling Dental with most of the data we collect. We collect data and process data when you:
Register for our marketing communications online or make an online enquiry for any of our products or services.
Use or view our website via your browser’s cookies
How will we use your data?
Collecting this data helps us understand what you expect from Carling Dental, enabling us to deliver improved products and services.
If you consent specifically, Carling Dental may use your data:
For our own internal records
To transfer or share sensitive patient data with other registered dental or medical professionals
To improve the products and services we provide
To contact you in response to a specific enquiry
To customise the website for you
To send you promotional emails about products, services, offers and other things we think might be relevant to you.
To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
To contact you via email, telephone or mail for research reasons.
How do we store your data?
Carling Dental securely stores your data at 72 Harley Street W1G 7HG. Our company will keep your data on file for 6 years. Once this time period has expired we will delete your data from our records.
Your data protection rights
Carling Dental would like to make sure you are fully aware of your data protection rights. Every user of our website is entitled to the following:
-The right to access - You have the right to request Carling Dental for copies of your personal data. We may charge you a small fee for this service.
-The right to rectification - You have the right to request that Carling Dental correct any information you believe is inaccurate. You also have the right to request Carling Dental to complete information you believe to be incomplete.
-The right to erasure - You have the right to request that Carling Dental erase your personal data under certain conditions.
-The right to restrict processing - You have the right to request that Carling Dental restrict the processing of your personal data, under certain conditions.
-The right to object to processing - You have the right to object to Carling Dental’s processing of your personal data, under certain conditions.
-The right to data portability - You have the right to request that Carling Dental transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make this request, we have one month to respond to you.
Should you wish to exercise any of these rights, please call the practice and speak to our Data Controller on 020 7580 3168 or email us at reception@carlingdentistry.co.uk
What are cookies?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
How do we use cookies?
We may use cookies to:
Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling cookies
You can use your web browser's cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.
For more about Cookies see our Cookie Policy
Controlling information about you
When you fill in an e- form or provide your personal details on our website, you may see one or more tickboxes allowing you to:
Opt-in to receive marketing communications from us by email, telephone, text message or post.
Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.
If you have agreed that we can use your information for marketing purposes but change your mind please call the practice and speak to our Data Controller on 020 7580 3168 or email us at reception@carlingdentistry.co.uk
Any personal information we hold about you is stored and processed under our data protection policy, in compliance with the General Data Protection Regulation (GDPR).
Security
We will always hold your information securely.
To prevent unlawful disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in accordance with the General Data Protection Regulation (GDPR).
Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside of the www.reception@carlingdentistry.co.uk domain. If you provide information to a website to which we link, we are not responsible for your data protection and privacy.
Always be wary when submitting data via interactive website templates. Study the website data protection policy and the status of the website itself - is it padlocked or using https:// or green bar transfer protocols?).
Changes to our privacy policy
Carling Dental keeps its privacy policy under regular review and places any updates on this web page.
This privacy policy was last updated 30/01/2023
How to contact us
If you have any questions about Carling Dental’s privacy policy please call the practice and speak to our Data Controller on 020 7580 3168 or email us at reception@carlingdentistry.co.uk
How to contact the appropriate authority
If you feel that there is a problem with the way that we are handling your data, you may complain to the ICO directly at https://ico.org.uk/.